Senior Manager, Quality Excellence

Strategic results:

Support to drive strategic & tactical decisions for C&SQ function and line up resources to deliver key C&SQ functional objectives in alignment with C&SQ and global strategic goals.

Customer centricity: Act as the strategic and analytical thought partner to C&SQ team, the business, building capabilities in order to deliver the best of Pandora to our customers.

Best-in-class manufacturing: Support to drive cross functional and transformational projects to ensure C&SQ remains a best-in-class manufacturer

Financial results: Monitor performance and drive improvement of the financial returns of C&SQ strategic projects while not compromising on ability to deliver highest standards on time.

Collaboration: Openly engage all stakeholders for critical activities. Take accountability and ensure effective collaboration with all necessary functions.

People: Support to develop project management methodology and build project agility mindset within C&SQ team to drive sustainable change. Also improve and sustain eNPS to be within the top quatile. Develop strong internal leadership pipeline, with focus on developing local talent

KEY OBJECTIVES:

• Own the overview of C&SQ strategy, strategic projects, E2E process, and support strategy development & decision making based on data-driven analysis
• Work hand-in-hand with functional leaders to develop and implement improvement ideas.
• Assist C&SQ in cross functional and transformational projects.

KEY DUTIES:

Project Management

• Support to deploy project management best practices.
• Drive project management cadence.
• Support to oversee the project review forum to track strategic outcomes/risks (including quality gates) and review process maps and gaps.
• Monitor adoption of project outcomes after handover to business functions on every milestone.
• Facilitate and manage communications, stakeholders, and change management working side-by-side with C&SQ functional leaders for C&SQ strategic projects.
• Support to codify and implement project management best practices for C&SQ strategic projects, build up and maintain internal subject matter experts.
• Support to ensure clarity and coordination in resource allocation, accountability allocation, and project timeline to ensure on-time and on-budget delivery of projects.
• Track process and work closely with project accounting to develop, update and track business case and costs for C&SQ strategic projects

People Strategy

• Support C&SQ people strategy development and decision making based on data-driven analysis
• % Strategic initiatives delivered within planned timelines and budget
• Cost of quality
• Timely reporting of project dashboard
• Share of projects or essential phases delivered on time
• Share of projects or essential phases delivered on budget

Qualification

• To demonstrate a minimum of 5-7 years of working experience in Project Manager position, having experience in project management and understand overall Manufacturing operational process
• Proven record working with cross-functional team, management to gain alignment and decision is required
• Have working experience in global organization is preferable
• Certified project management is preferrable but not mandatory
• Is self-motivated and hungry enough to work hard; willing to change
• Drive the solution to most complex business problems
• Possess the strategic perspective and create sustained results for Pandora (financial, non-financial)
• Demonstrate ability to make hard decisions, making the right trade-offs
• Effectively plan and efficiently deliver exceptional work while handling both volume and complexity
• Is an inspirational leader; practices genuine humility and places the team above their own interests
• Is smart about other people; has an ability to lead, manage, motivate, and run own team of future leaders
• Strong stakeholder management and communication skills; interact effectively with the organization