Director Axtra Mall – Retail

Key Responsibilities

• Develop and implement strategic plans for the 3P marketplace business to drive GMV growth, assortment expansion, and market competitiveness
• Lead strategic relationships with third-party sellers, brands, and marketplace partners to improve seller performance, assortment quality, and commercial collaboration
• Drive monetization initiatives including commission models, promotional campaigns, advertising opportunities, and seller growth programs to maximize revenue and profitability
• Oversee marketplace operational performance, including order fulfillment coordination, SLA governance, issue resolution, and customer experience improvement
• Utilize business insights, customer trends, and marketplace analytics to optimize assortment, pricing competitiveness, campaign effectiveness, and seller productivity
• Collaborate closely with product, technology, operations, marketing, supply chain, finance, and legal teams to ensure successful execution of marketplace initiatives
• Lead and develop high-performing marketplace and commercial teams while strengthening organizational capabilities and succession readiness
• Ensure marketplace operations comply with company policies, legal requirements, platform standards, and commercial governance frameworks

Qualifications

• Bachelor's degree or higher in Business Administration, E-Commerce, Marketing, Digital Business, Retail Management, or related field
• MBA or equivalent advanced business qualification is preferred
• Minimum 10–15 years of experience in e-commerce, marketplace business, retail commercial management, or digital platform operations
• Strong experience in Third-Party (3P) marketplace management, seller ecosystem development, and digital commerce operations
• Proven track record in managing large-scale commercial performance and cross-functional leadership

Required Skills

• Marketplace (3P) business management
• E-commerce commercial strategy
• Digital sales and GMV management
• Seller/vendor management
• Data analytics and business intelligence
• Pricing and promotion strategy
• P&L and financial management
• Omnichannel retail operations
• Customer experience management
• Project and change management