Assistant Manager, Application Support

Responsibilities

• Perform tasks associated with supporting Chubb Thailand business applications – Web applications, user support and trouble-shooting functions, ensuring a high quality of service and user satisfaction is maintained.
• Provide guidance and support for application users to ensure that the business application systems supported by the Chubb Samaggi Shared Service are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Prioritize and manage many open cases at one time.
• Undertake application problem analysis and resolution for application problems in conjunction with the users, system owners (Local/Regional) and application suppliers.
• Maintain effective working relationship with IT Service Desk & other members within the IT team. Will be held joint accountability for the IT organization’s service level agreements for level 1 support.
• Participate in Project Implementation activity as required from time to time.
• Proactively manage data quality in some systems.
• Examine application functionality and performance and provide information about how it can be improved.
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy in a timely manner.
• Perform configuration, user support and trouble-shooting functions for Chubb Thailand Applications during business hours and after hours (as rostered) ensuring a high quality of service and user satisfaction is maintained.
• Ensure an effective level of communication is maintained with management and other IT staff members, ensuring information about systems or network outages, problem escalation or other information is shared with other team members effectively and in a timely fashion.
• Provide assistance and cover for other team members where required.
• Develop standard documentation for Operation procedures and update in a timely basis.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.
• Adhere to IT Governance, standards, regulations, IT Security Policy and Procedures at all times.
• Provide training to team members as and when required. Coach relevant staff as back-ups.
• Effectively communicate and collaborate with a variety of different audiences.

Qualifications

• A bachelor’s degree in any fields.
• Behave Ethically: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Positively influence others to achieve results that are in the best interest of the organization.
• Build coalitions among the various stakeholders; negotiate authority to move the project forward.
• Ability to interpret and collate relevant data.
• Ability to work under extensive pressure and deliver efficient results on time.
• Effective management and communication skills.
• Ability to manage and prioritize works efficiency.