English Teacher

Job Purpose:

To enhance the English communication skills of associates across departments by delivering relevant, practical, and engaging English language training. The Applied English Resource Coordinator is responsible for designing and teaching job-specific lessons that support service excellence, improve guest interaction, and build associates' confidence in real-world workplace situations. This role ensures that English learning is accessible, consistent, and aligned with operational needs, contributing to both individual growth and overall guest experience quality.

Key Result Areas:

• Deliver engaging and practical English lessons tailored to different departments (e.g., Front Office F&B, Housekeeping, Spa).
• Focus on improving communication skills in real-life service situations, aligned with brand and service standards.
• Design or adapt English learning content based on departmental needs and job functions (e.g-, guest greeting, handling complaints, upselling).
• Customize lessons to accommodate varying English proficiency levels among associates.
• Conduct regular assessments and maintain learner progress records.
• Use feedback and observations to adjust content and teaching approach for maximum impact.

General:

• Plan and deliver weekly/monthly group classes and one-on-one coaching sessions as needed.
• Maintain a structured schedule across multiple departments and coordinate with department heads to minimize disruption to operations.
• Support language development campaigns or seasonal training programs (e.g., peak season readiness).
• Create or manage an English learning corner/ resource hub with printed and digital materials for self- study.
• Collaborate with the Banyan Academy and L&D team on reporting, program development, and impact measurement.
• Participate in associate engagement events and activities that promote communication and team bonding.

Key Qualifications:

• Education: Degree in English, Education, TESOL, Applied Linguistics, or related field.
• Experience: Minimum 2 years' experience teaching English as a second language (preferably in hospitality or adult education).
• Prior experience in service environments (hospitality, travel, retail) is a strong advantage.
• Skills: Strong spoken and written English; able to explain concepts simply and clearly.
• Confident in classroom facilitation and group engagement.
• Ability to adjust tone and language complexity for learners at different levels.
• Familiar with lesson planning, basic curriculum design, and use of visual/digital tools to aid teaching.
• Personal Attributes: Friendly, patient, and culturally sensitive.
• Organized and adaptable, able to work with changing schedules and diverse learners.
• Passionate about developing others and promoting learning through encouragement and relevance.