Sales Manager/Assistant Sales Manager - Bangkok Based

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information into appropriate software when taking guest reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail; answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model and monitor the performance of others to ensure adherence to quality expectations and standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests