Head of Operations & Service Excellence (PT Station)

About the Role

Define strategies for strategic data management and lead the team in developing, analyzing, and leveraging data to maximize business value. Focus on data-driven insights to enhance business efficiency, elevate customer experience, and create a competitive advantage for the organization.

Responsibilities

• Drive and manage projects to elevate operational and service standards across 400+ branches nationwide, ensuring tangible on-site results.
• Lead teams and align collaboration between branch teams and regional offices to ensure consistent execution according to defined strategies and standards.
• Develop work processes and employee capabilities through training programs and standard courses, enabling staff to perform in accordance with organizational guidelines.
• Drive sales performance to achieve targets in line with campaigns and organizational strategies.
• Establish and implement new operational and service standards that can be sustainably scaled as organizational best practices.
• Define strategies and monitor performance to ensure branches and employees clearly follow guidelines and meet objectives.
• Work closely with branches and teams to ensure projects are effectively implemented, continuously improved, and expanded into organizational standards.

Qualifications

• Bachelor’s degree or higher in Business Administration, Management, Engineering, Economics, or related fields (mandatory).
• 7–10 years of experience in strategic project management or leading a PMO.
• Proven track record in managing large-scale projects related to business process improvement or new technology development.
• Age between 32–38 years; gender not specified (mandatory).
• Experience in the oil, energy, retail, or logistics industries is highly preferred (mandatory).
• At least 10 years of experience managing training teams or service development projects.
• Experience in nationwide operations in retail, F&B, fuel stations, or service businesses is a plus.
• Strong multitasking skills, with proven leadership and team management capabilities.
• Strategic and systematic thinking, with the ability to effectively link operational execution to business strategy.
• Legally authorized to work in Thailand.
• Willingness to travel domestically as required.