Rental Manager

About the Company

FazWaz is a leading Proptech company in the real estate industry, representing clients globally across residential, off-plan, resort properties, luxury leasing, and vacation rentals. FazWaz combines technology and collaboration to support agents and clients and has closed over $5 billion in transactions since 2016. Recently joined the Lifull Connect family (180 million monthly visitors).

Responsibilities

• Team Management and Operations: Lead and mentor the rental agent team to achieve individual and team goals; conduct performance reviews, pipeline audits, and coaching sessions; foster a culture of accountability and customer success; develop and implement ongoing training programs and ensure agents are updated on market trends and legal requirements.
• Listing Management & Business Negotiations: Drive onboarding of new properties with high ADR and rental potential; ensure listings meet quality standards (photos, descriptions, pricing, availability); collaborate with marketing to improve visibility and conversion; oversee negotiation and closing of rental contracts and guide agents in complex negotiations.
• Revenue & Performance Management: Monitor revenue targets and deal flow to optimize conversion from leads to deals; oversee pricing strategies and track booking cycles, follow-ups, and deal closures; manage department budget and identify cost-saving opportunities while maintaining service standards.
• Cross-Department Collaboration & Compliance: Work closely with After-Sales, Property Management, Marketing, and Business Development to ensure seamless operations; align goals with national strategy and regional rollout plans; ensure all transactions and rental contracts comply with local laws and regulatory changes.
• Client Relationship Management: Build and maintain strong relationships with property owners to increase retention; address client concerns promptly; gather feedback from tenants and owners and implement improvements to service and portfolio quality.
• Market Research & Competitor Analysis: Conduct regular market research to inform pricing and marketing strategies; monitor competitor activities and propose strategies to stay competitive.
• Crisis Management: Handle emergency situations or escalated issues with properties, tenants, or clients efficiently and resolve problems promptly to prevent business disruptions.

Additional Information

• Company Values: OWN IT; CLIENTS FIRST; SOLUTIONS DRIVEN; STRONGER AS ONE; DREAM BIG — values that guide how agents sell, serve, and succeed.