Telemarketing Executive (Korean - English Speaking)

About the Company

Job Location:
AVC Phuket Preview Centre

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries through brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Responsibilities

• Contact potential guests by telephone to invite them to a personal preview of the onsite sales gallery and offer a discounted Holiday Discovery Package.
• Ensure invited guests understand the offer and are qualified to attend a required 90-minute sales presentation on shared ownership with Anantara Vacation Club.
• Make outbound dials at a rate of at least 20 dials per hour and meet efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximise preview bookings.
• Use empathetic listening and problem-solving to overcome objections and persuade guests to attend the preview presentation.
• Support customers' decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the package's value.
• Manage company-assigned leads for maximum conversion and ensure timely, accurate documentation of guest participation and qualifications.
• Perform clerical or other reasonable duties as requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude; presents oneself as a professional role model.
• Excellent verbal and non-verbal communication and listening skills; strong phone etiquette.
• Ability to work independently and as an active team player; multi-tasking capability.
• Problem-solving and negotiation skills.
• Minimum one year’s experience in shared ownership selling and/or two years’ experience in direct selling.
• Tertiary or university education desirable but not essential.
• Language: Korean and English speaking required.