Customer Service Associate

About the Company

At Webull, we believe that everyone should have an equal opportunity to control their own financial future. In order to make this a reality, we work tirelessly to make sure all the key trading features (a comprehensive news cycle, real-time market data, and analytical tools) are completely free. We pride ourselves on our consistent platform innovation and granular datasets that will drive our customers to make smarter financial decisions.

Responsibilities

• Proactively handle customers’ enquiries (email/phone) on trading-related matters.
• Respond to customer inquiries, complaints, and issues via email or chat in a timely and professional manner.
• Provide accurate and up-to-date information about our products and services.
• Collaborate with other teams to resolve customer issues and ensure customer satisfaction.
• Document customer interactions and follow up on issues as necessary.
• Perform User Acceptance Testing (UAT) and Production Testing for new product releases and system upgrades.
• Assist with administrative tasks related to customer service, such as updating customer information, processing orders, and maintaining customer records.

Qualifications

• At least 1 years of relevant experience in equities and/or options in financial institutions and/or brokerage firms.
• Bachelor's Degree in Business, Finance or related disciplines.
• IC licenses will be highly advantageous.
• Strong communication skills to communicate effectively with various stakeholders.
• Independent worker and a good team player with the capability to thrive under pressure and a good attitude.
• Able to work in shifts.
• Intermediate proficiency in English is a plus.

Benefits

• Social security
• Group Health Insurance
• Provident Fund
• 16 days Annual leave
• Quarterly team dinner
• Meals and Refreshments
• Bonus (based on performance and company's profit)

Additional Information

• Location: Webull Securities Thailand, Gaysorn Amarin Tower (BTS Chidlom)
• Employment: Full-time, Onsite