Customer Care Associate

About Iron Mountain

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

About the Role

Iron Mountain is seeking a motivated Customer Care & Operations Coordinator (Destruction Services) to join our Operations and Customer Experience team in Bang Phli, Samut Prakan. In this role, you will be responsible for acting as the essential bridge between our valued clients, Key Account Managers, and logistics/operations teams to ensure physical destruction tasks and bin service routes are planned and executed flawlessly.

Responsibilities

• Act as the first point of contact for customer inquiries via phone and email, leveraging Salesforce to log, track, and manage all customer cases while resolving complaints and maintaining high satisfaction
• Coordinate seamlessly between customers, Key Account Managers, and internal Store/Shredding departments to securely move and process inventory requests for destruction
• Manage customer requests for secure-storage container rental service, collaborating with the transportation team using basic route planning and priority management for timely, cost-effective daily collections

Qualifications

• 0–2 years of experience in Customer Service, Logistics, Operations Coordination, or a related field (Fresh graduates and first-jobbers are highly encouraged to apply)
• Strong basic operations and route planning skills, with the proven ability to juggle multiple shifting operational priorities
• Proficiency in Microsoft Excel, a basic ability to co-work with AI tools (e.g., Google Gemini) for daily productivity, and a willingness to learn Salesforce
• A strong growth mindset, excellent cross-departmental communication, basic business writing skills, and good foundational English
• A general understanding of or interest in logistics, transportation, or B2B service business models

Benefits

• Contract Type: 1-Year Fixed Term Contract (With high potential for permanent conversion based on performance)
• Location: Bang Phli, Samut Prakan (Soi Wat Namdang) – 100% Office-Based Role
• Shifts/Hours: Monday – Friday, 8:30 AM – 5:30 PM
• Competitive compensation and benefits aligned with experience
• Comprehensive on-the-job training for operations, route planning, and Salesforce
• Opportunity to gain hands-on operational experience with a global industry leader using modern business platforms