Associate Manager / Manager - Disputes, Finance Operations

About the Company

At Agoda, we bridge the world through travel. Founded in 2005 and part of Booking Holdings, Agoda connects people to destinations and experiences across millions of hotels, holiday properties, flights, and experiences worldwide. Data and technology are at the heart of our culture. Strategic Partnerships develops solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners. The Finance Operations team is the backbone of this function, ensuring financial integrity by validating partner claims and optimizing operational efficiency.

Responsibilities

• Lead investigations: verify high-value payment claims against internal data to ensure precision in financial processing.
• Resolve disputes: drive alignment across Tech, Finance, Account Managers, and Partners to close complex cases.
• Data analysis & insights: deep-dive into dispute and operational data to identify trends and root causes, track productivity KPIs, and translate findings into clear, actionable insights.
• Mentor the team: lead or mentor a team of specialists, fostering a culture of accuracy, speed, and ownership.
• Drive optimization: spearhead initiatives to automate manual workflows and reduce future dispute volumes.
• Prioritize resources: independently analyze risks and data to align team priorities with shifting stakeholder needs.

Qualifications

• Minimum 8 years in data-driven operations, disputes, or specialized support; 3+ years in people management.
• Excel proficiency required; ability to validate data-heavy claims.
• Strong analytical and communication skills; able to translate complex data into clear, actionable insights and communicate them to technical and non-technical stakeholders.
• Ability to balance contractual obligations with partner relationships and business goals.
• Exceptional English fluency to manage high-stakes discussions with internal and external stakeholders.
• Detail-oriented and hands-on, with the agility to navigate ambiguity and deliver speed with accuracy.

Great to have:

• Experience in B2B partner operations, Vendor Management, or Payment Disputes.
• Working knowledge of SQL and data visualization tools (e.g., Tableau).

Additional Information

• Location: Bangkok
• Work arrangement: onsite, full-time
• Equal Opportunity Employer: Agoda prioritizes diversity and an inclusive environment; employment is based on merit and qualifications.