Inventory & Fulfillment Associate 

About the Company

We are a fast-growing eCommerce company at the forefront of e-commerce and live commerce in Southeast Asia. Work with top international and regional brands across fashion, beauty, lifestyle, and more in a dynamic, multicultural, and collaborative environment.

About the Role

We are looking for a detail-oriented and proactive Inventory & Fulfillment Associate to support our eCommerce operations. This role ensures accurate inventory management, smooth order processing, and strong coordination with warehouse partners, including regular on-site visits.

Responsibilities

• Inventory management: maintain inventory accuracy through audits, cycle counts, and reconciliation; monitor stock levels, expiry dates, and turnover to reduce aging inventory; implement and monitor FEFO practices.
• Fulfillment coordination: coordinate inbound and outbound order flows to ensure accurate and on-time fulfillment; monitor order status to reduce dropouts and cancellations by identifying root causes and resolving issues.
• Cross-functional collaboration: work closely with Commercial and Customer Service teams to align fulfillment with campaign timelines and customer expectations.
• Warehouse partner management: act as primary contact for daily coordination with third-party warehouse partner; conduct regular on-site visits to oversee physical inventory processes, address operational gaps, and ensure service quality and timelines are met.
• Reporting and process improvement: generate and analyze inventory and fulfillment reports to identify trends and optimization opportunities; support development and enforcement of SOPs for inventory control and fulfillment.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• 1–3 years of experience in inventory, fulfillment, warehouse operations, or logistics; eCommerce experience is a plus.
• Hands-on familiarity with AI tools and workflows or experience coordinating small AI-powered applications / automation scripts is a plus; genuine interest in driving AI adoption within operational teams is essential.
• Strong coordination skills and attention to detail.
• Proficient in Microsoft Excel and inventory management systems.
• Ability to work cross-functionally and communicate clearly with internal teams and external partners.
• Comfortable with regular warehouse site visits and hands-on problem solving.

Benefits

• Career development opportunities within a leading eCommerce company.
• Health, Life, and Dental insurance.
• Hybrid working environment (one day a week Work-from-Home).
• 16 days of Annual Leave and 3 days of Business Leave.