Airport Lead

About the Company

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

About the Role

To oversee and supervise the daily assigned team member functions to ensure overall operations run smoothly and efficiently during the operational shift whilst conforming to established safety and security standards. To deliver the best possible operation and airport service experience to ensure our customers always feel special, valued and recognised regardless of circumstance.

Responsibilities

• Execute corporate safety, security and quality policies to ensure compliance with regulatory requirements and quality standards.
• Support local airport management to identify and mitigate personal, safety and security risks and promote a culture of zero tolerance on safety and security incidents.
• Supervise and support Ground Handling Agent teams to achieve on-time and error-free flight operations.
• Assist in implementing operational improvements, conduct regular quality control checks and perform flight briefings as required.
• Ensure team are up-to-date with product knowledge and support delivery of high-quality customer experiences across all touch points.
• Manage flight disruptions and irregularities, familiar with contingency plans and manual fall-back procedures.
• Motivate, mentor and support frontline team members and suppliers, including onboarding and probation activities.
• Assist in monitoring supplier performance and support implementation of action plans with documented records.
• Monitor team productivity, support cost efficiency initiatives and station administration duties.
• Represent Cathay interests with external parties including authorities, suppliers, Oneworld partners and other airlines.
• Fulfil Emergency, Accident and Crisis Response responsibilities as required.

Qualifications

• Post-secondary school education is desirable; high school graduation.
• Good command of written and spoken English is mandatory; local language an advantage.
• 1-2 years solid customer service experience, preferably in airlines or airport services.
• Ability to work independently with good decision-making skills and a self-motivated, committed leadership approach.
• Strong customer service mentality with interpersonal skills.
• Good technical knowledge and multi-skilled capability to perform each airport job function (requirement to pass all training arranged by ASD).
• Good understanding of company policies, international regulatory procedures and required local regulatory matters.
• Ability to handle different operational modes such as normal operations, disruption, Emergency & Accident and contingency situations.
• Adapts to and embraces constant change.

Benefits

• Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.
• Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
• Fly high with career development opportunities to diversify your ski