Sales Supervisor

About the Company

Having joined the LVMH Group in 1995, the Maison FRED honors its founder’s unquestioning love of sun-light and color with its sun-infused creations, demonstrating its mastery of personalization and the sheer versatility of its collections. Today, the FRED brand continues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

Reporting to the Boutique Manager, we are actively looking for a Sales Supervisor to join our team in Bangkok. He/she will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Responsibilities

• Develop every sales opportunity and offer extraordinary customer service
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing ones
• Follow all sales & operations processes and requirements according to Company policies and directions
• Perform daily stock take and prepare sales reports
• Supervise day-to-day operations within the team and assist customers with enquiries, complaints and aftersales
• Manage integration of new joiners and assist the Boutique Manager to assign responsibilities
• Manage and lead the team, ensure adherence to service standards, and support teammates in achieving goals and developing skills
• Manage team workload through prioritization and organization of work tasks
• Support events, activities and changes of visual merchandising with the marketing team
• Maintain boutique conditions at all times (cleanliness, safety, security)

Qualifications

• At least 4–5 years’ experience in retail operations with a successful track record in jewelry or high-end luxury retail
• Sales and result-oriented with excellent customer service skills
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
• Team player with a can-do attitude