Clinical Application Specialist

About the Role

We are currently hiring Applications Implementation Specialists to be based out of our Bangkok office. Playing a lead role in the implementation of the Trakcare solution, the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing. The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Responsibilities

• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product
• Other duties may be directed by the Company from time to time

Qualifications

• General aptitude for solving problems and using technology to improve processes
• Background in Hospital Pharmacy Operations, Nursing, PAS, Billing or General Medical training is particularly of interest
• Understanding and experience in implementation of product solutions; experience with implementing HIS solutions is particularly beneficial
• An understanding of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Strong communication and presentation skills (written and verbal)
• Thai and English language required

Education and Training

Clinical University Degree