Key Account Manager (Retail Operation)

About the Role

We are looking for a Key Account Manager to lead retail operations, manage mall stores, and drive sales performance. You will analyze data, grow key accounts, and guide field teams to deliver strong results.

Responsibilities

• Business & Sales Management: Monitor sales performance for assigned key accounts, develop action plans, analyze store/account/product data to identify growth opportunities, and provide insights and recommendations to improve sales results.
• Retail Operations & Account Management: Oversee daily operations across mall stores and retail shops; support Area Supervisors, Promoters, and field teams; build strong working relationships with retail partners, store managers, and PICs; resolve issues quickly and ensure high-quality store execution; participate in trade activities and promotional events.
• Market & Competitor Insights: Track retail market trends, shopper behavior, and competitor activities; review product mix and store performance; provide timely insights to internal teams for decision-making.
• Team Leadership: Support recruitment, training, and development of Area Supervisors and Promoters; motivate teams to improve selling skills and maintain strong performance; ensure field teams receive proper support, tools, and guidance.

Qualifications

• 3–7 years of experience as a Key Account Manager, Store Sales Manager, Retail Operations Sales Supervisor, sales operations, data analysis, business intelligence, or related fields (retail/electronics preferred).
• Bachelor’s degree in Business, Data Analytics, Statistics, Marketing, or related fields.
• Proficient in Microsoft Excel (PivotTables, VLOOKUP) and PowerPoint; experience working with large datasets.
• Strong business acumen and solid understanding of retail channel operations in Thailand; experience managing mall stores or retail shops.
• Experience coordinating with multiple stakeholders and strong communication skills for cross-functional collaboration and reporting; good English communication skills.