Client Solutions Manager - Thailand

About the Team

Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Act as a consultant to global brand clients and internal stakeholders—drive product adoption, strategy and optimizations to link marketing objectives to business goals.
• Keep up to date with product developments, market landscape, vertical movements and competitor activities to advise clients, agencies and internal teams.
• Design Test & Learn plans and leverage measurement solutions (BLS, CLS, Ad Effectiveness, etc.) across full-funnel solutions.
• Drive and facilitate adoption of Pixels, Mobile Measurement Partners (MMPs) and TikTok Shop where applicable; support setup and troubleshooting.
• Create narratives, workshops and regular business reviews to educate and upskill clients.
• Manage and grow post-sale relationships with brands and agency teams; steer account growth to unlock awareness, consideration and conversion.
• Sense-check media plans, perform campaign setup checks, monitor performance and provide optimization recommendations.
• Own conversations around Always On content and performance objectives to support Brand Partnerships revenue attainment.
• Gather, analyze and present campaign and account data with insights and actionable next steps for post-campaign reporting and audits.
• Prioritize tasks by urgency and impact in alignment with Brand Partnerships Managers.
• Build trusting communication with internal and external stakeholders; participate in account & opportunity planning and track revenue impact of client activities.
• Share client/market/vertical learnings across Client Solutions Teams through case studies or ad hoc sharing.

Qualifications

• Experience in global account management/client services roles in digital marketing with demonstrated knowledge of digital media platforms, advertising KPIs and cross-vertical knowledge.
• Good understanding of digital media and marketing landscape; specialized vertical knowledge in Beauty, FMCG or EL industries a plus.
• Experience in an in-house brand marketing function, advertising agency or platform client solutions experience preferred.
• Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets.
• Solid understanding of media metrics, their implications and corresponding studies.
• Proficient in Thinkcell/Excel, dashboarding or similar skillsets; detail oriented, analytical and a creative problem solver.
• Excellent English communication and presentation skills to country C-levels from brands.

• Experience with performance marketing, CPAS/Shopping Ads/Retail Media.
• Experience with 3rd party ads measurement/verification partners (e.g., IAS, DV, MOAT).
• Experience with Mobile Measurement Partners and Pixel setup and troubleshooting.
• Experience building strategic programs to drive education and product adoption.
• Experience diagnosing and solving brand requests with partnership and product operations teams.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect. We strive to do great things with great people, lead with curiosity and humility, and embrace challenges as opportunities to learn and innovate. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.