Senior Account Manager

About the Company

SaySo Marketing Agency | Soho Hospitality Group SaySo is a dedicated hospitality, creative, and digital agency under the Soho Hospitality umbrella. We specialize in crafting soul-stirring identities, digital strategies, and marketing ecosystems for the world's most exciting F&B and hospitality brands. We don't just market restaurants and hotels; we build destinations.

About the Role

We are seeking a Senior Account Manager to lead client relationships while overseeing and mentoring a team of Account Managers. This is a leadership role for someone who thrives in high-performance agency environments but is equally energized by the fast-paced, ever-evolving world of hospitality.

Responsibilities

• Serve as the primary point of contact for key, high-value accounts and build long-term client relationships based on trust, strategic thinking, and measurable results
• Act as a senior advisor to clients on F&B positioning, brand storytelling, and digital growth strategies
• Translate client business objectives into clear, actionable creative and marketing briefs and guide Account Managers in developing strategies aligned with client goals
• Oversee end-to-end execution of campaigns across multiple accounts; ensure deliverables are on time, on budget, and aligned with SaySo's standards; step in to resolve challenges
• Lead, mentor, and manage a team of Account Managers and junior team members; establish workflows, reporting structures, and performance standards
• Collaborate with creative, content, and performance teams to ensure integrated campaign delivery and align internal teams around client objectives
• Oversee account profitability, manage budgeting and forecasting, track revenue, and identify growth opportunities including upselling and expanding client scope

Qualifications

• 7–10 years of experience in Client Service / Account Management with proven experience managing multiple accounts and leading teams
• Agency pedigree from a global creative or digital agency highly preferred
• Strong understanding of structured workflows, reporting, and client management standards
• Experience managing and mentoring teams and ability to elevate performance across multiple accounts
• Genuine interest in food, beverage, and hospitality and strong understanding of brand concepts vs. transactional marketing
• Exceptional English and Thai communication skills (written and verbal) and confident presenter with strong stakeholder management ability
• Calm, solutions-oriented mindset under pressure and ability to navigate fast-paced environments