Senior Account Manager

About the Role

The Senior Account Manager plays a pivotal role in leading client relationships and managing end-to-end delivery of marketing and production projects. Responsible for strategic oversight from briefing to execution, ensuring quality, timeliness, and budget adherence, and acting as the central contact across internal teams, vendors, and clients for campaigns across print, POSM, visual merchandising, and premium materials.

Responsibilities

• Oversee end-to-end project and campaign delivery from brief to completion, ensuring quality, on-time execution, and alignment with specifications and branding guidelines.
• Manage client relationships: understand needs, provide strategic recommendations, maintain consistent communication, and act as escalation point for issues.
• Serve as the central contact for project communications, collaborating with internal teams, external vendors, and Project Managers to ensure alignment and transparency.
• Provide technical guidance on print, POSM, visual merchandising, and premium items; oversee procurement and production to meet contractual, quality, and timeline requirements.
• Identify and resolve process or system bottlenecks; use creativity to solve communication and operational challenges and improve workflows.
• Manage project financials: accurate quoting, monitor budgets, forecast results, process invoices, track overdue payments, and ensure profitability against targets.
• Analyze and report on monthly and quarterly performance metrics, financial targets, service KPIs, and client satisfaction; contribute to internal and client-facing reporting and presentations.
• Support compliance with internal controls, contracts, and financial procedures; recommend corrective actions to optimize results.
• Lead, mentor, and develop junior team members and collaborate with the broader Client Services team on account planning.
• Foster relationships with client brand teams, suppliers, and cross-market colleagues to support multi-country execution.
• Continuously seek opportunities to expand service offerings and add value to the client partnership.

Qualifications

• Educated to degree level or equivalent.
• 5+ years' experience working in an agency.
• Knowledge of Print, POSM, Digital and Visual merchandising production is preferred.
• Experience supporting multinational global brands within an agency environment, in purchasing, sourcing, production management, or client services would be beneficial.
• Detail-oriented, highly organised, with a systematic approach to tasks and capable of working in a fast-paced environment.
• Bilingual communication capability with strong proficiency in English and local language.
• Strong communicator and great team player; able to multi-task, use initiative, and remain focused under pressure.