Institutional Fiat Client Operations

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access globally.

Responsibilities

• Act as the primary operational point of contact for assigned institutional and corporate fiat clients.
• Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels.
• Support clients through onboarding activation, payment operations and ongoing account operational management.
• Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption.
• Handle operational escalations and client requests with strong judgment while managing client expectations professionally.
• Coordinate payment, settlement, onboarding and RFI-related escalations across internal teams and banking partners.
• Collaborate with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives.
• Maintain ownership, responsiveness and clear communication throughout issue resolution and client servicing.
• Support adoption and operational rollout of strategic fiat solutions and banking channels and translate recurring client pain points into process improvement opportunities.

Qualifications

• 3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing.
• Strong understanding of fiat payment operations, institutional client servicing or banking workflows.
• Experience supporting high-value clients or institutional relationships in fast-paced environments.
• Strong communication and stakeholder management skills; comfortable handling operational escalations and coordinating across multiple teams.
• Demonstrated ownership mindset with ability to manage issues end-to-end and operate independently under pressure while maintaining client experience standards.
• Experience in crypto, fintech, payments or institutional banking industry is preferred.
• Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus.

Benefits

• Shape the future with the world’s leading blockchain ecosystem and collaborate with world-class talent in a flat, user-centric organization.
• Tackle fast-paced projects with autonomy and opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Additional Information

• Binance is committed to being an equal opportunity employer and values a diverse workforce.
• By submitting an application you confirm you have read and agree to the Candidate Privacy Notice.
• Binance may use AI tools to support parts of the hiring process (reviewing applications, analyzing resumes, assessing responses); these tools assist recruitment but do not replace human judgment. Final hiring decisions are made by humans.