Sales Manager/Sales Assistant Manager/Sales Senior Manager

About Us

Hilton is a global leader in hospitality with an award-winning workplace culture. The Cluster Sales Manager supports the Cluster Commercial Director in leading and supervising the Sales Team across multiple properties to drive revenue and deliver high service standards.

Responsibilities

• Build and execute sales-managed segment strategies and account plans to maximise performance across the cluster.
• Manage key accounts across corporate, government, wholesale and B2B partners to meet and exceed annual revenue budgets.
• Promote and sell all hotels in the cluster and develop sales plans with approval from the Cluster Commercial Director.
• Maintain and grow customer relationships using various sales methods; efficiently produce quotations, send contracts, and follow up with customers.
• Collect and share market and industry information; analyse competitor activities, pricing strategies and market trends to capture business opportunities.
• Plan and execute action plans to support revenue generation, forecast revenue accurately, and ensure correct rate loading in systems/channels.
• Follow pricing and contracting guidelines with support from cluster revenue manager and cluster commercial director; build and distribute sales collateral as required.
• Ensure effective communication between Commercial and Operations teams and assist Operations in following up on group sales details and guest feedback or complaints.
• Lead, motivate and train hotel-based sales specialists; supervise development of team quotes/contracts and assist onboarding of new Sales team members.
• Support cluster forecasting and budgeting processes and assist in developing commercial strategy for sales-managed segments.
• Analyse tourist source cities and expand channels; design new hotel products based on market demand and set related sales targets and publicity.
• Execute any other duties as assigned by the Cluster Commercial Director.

Qualifications

• Demonstrated experience in a revenue-generating or commercial services role within the hospitality or travel industry, including presenting sales plans and presentations to senior executives and key stakeholders.
• Proven ability to evaluate and identify business opportunities and strong market analysis skills with existing customer resources.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Proficiency in English and Vietnamese; additional languages advantageous.
• Flexibility to work varied hours, including nights, weekends, and holidays.