Telemarketing Executive (Mandarin-English Speaking, Taiwan Market Focus)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Contact potential guests by telephone to offer a discounted holiday package, meeting outbound dial goals and efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximise the number of preview presentations booked.
• Employ an empathetic, listening, problem-solving approach to overcome objections and persuade guests to book a package and attend the preview presentation.
• Support the customer’s decision to purchase the holiday package by sharing benefits and reinforcing the fun and rewarding aspects.
• Ensure all guests meet the qualifications and participation details of each offer and ensure timely and accurate documentation.
• Effectively manage assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Team Leader; duties may include business travel.
• Represent the company in an ethical, moral, and professional manner and support the company’s marketing strategies.
• Set and review performance goals weekly, monthly, and YTD, and demonstrate a full understanding of AVC’s culture and processes.
• Maintain awareness of current events and AVC destinations to foster relationship building with potential guests and owners.

Key Performance Indicators

• Achievement of package booking quotas.
• Level of spoken English and other targeted languages as required.
• Demonstrating confidence and personality to open new conversations with potential customers.
• Self-motivation and focus on meeting targets; ensuring AVC operational standards and team values are met.
• Willingness to participate in performance reviews and coaching programs to enhance skills and productivity.

Qualifications

• Fluency in English and Mandarin as indicated by the job title.
• Positive and enthusiastic attitude with excellent verbal and non-verbal communication and listening skills.
• Ability to work independently and as an active team player; ability to multi-task and work quickly and accurately in a high-volume environment.
• Ability to perform well under deadlines and respond well to constant change; strong problem-solving and negotiating abilities.
• Must be willing to work flexible hours, weekends, or holidays if the need arises.
• Physical aspects: extended periods of sitting, heavy use of telephone, and some light lifting and filing may be required.
• Previous telemarketing service experience preferable; minimum one year’s experience in vacation ownership/timeshare and/or two years’ experience in direct sales preferable.
• Tertiary or university education desirable but not essential.

Additional Information

Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity.