GTM Practice Solutions Specialist

Your day at NTT DATA

The GTM Practice Solutions Specialist is a seasoned subject matter expert, responsible for participating in the delivery of solution design, configuration and escalated problem management of solutions and services in client environments.

This role is required to offer pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals and works towards expert level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Participates in the creation and delivery of technical solutions to clients by engaging with them during the planning and solution definition phase and defining the standards of work (SoW).
• Offers detailed technical support in the analysis of user and technical requirements, specifications development, solution design and development, propose technical solutions and provides a high-level design of technical or service solutions to meet the client’s requirements.
• Provides user support and assist with troubleshooting and design, configuration and escalated problem management.
• Participates in the development of technical training and training programs.
• Identifies opportunities and contribute subject matter expertise to the design and configuration requirements in relation to RFP / RFI and proposals of low complexity.
• Collaborates with internal stakeholders to define the solution roadmap and milestones.
• Works on strategic projects that enhance current solution concepts and/or the creation of new ones.
• Works closely with the sales team to evaluate and activate new accounts.
• Contributes to the knowledge base of solutions and services by sharing best practices and lessons learnt with clients.
• Understands the client’s environment, business needs and provide expertise and consulting on the relevant solutions.
• Works closely with vendors to understand their strategies for solutions and services, can articulate the roadmap, and associated impacts for clients.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding of IT industry environment and business needs.
• Seasoned knowledge of market, verticals, horizontals, business administration and business change.
• Advanced ability to lead technical design workshops with the client and internal business stakeholders.
• Seasoned technical, quantitative and analytical capabilities.
• Seasoned ability to work with clients and business teams to create client-orientated solutions and services.
• Excellent interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
• Seasoned ability to recognize opportunities for enhancement and continuous improvement.
• Seasoned ability to establish and manage processes and practices through collaboration and the understanding of business.
• Ability to manage urgent and complex tasks simultaneously.
• Passion for learning about new industry trends and technology advancements.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Computer Science, Information Technology or Business or a related field.
• SAFe Agile or Program or Project Management certification(s) is desirable.
• Relevant vendor / technology certification(s) is desirable.

Required experience:

• Seasoned experience in a similar role within a related global technology services environment.
• Seasoned experience working across multiple technology domains.
• Seasoned project management experience.
• Seasoned experience working with clients to understand their requirements and define appropriate solutions.