Administrative Officer

About the Company

For over 30 years, APRIL International has specialised in providing innovative international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses worldwide. With teams operating across Asia, Europe, and the Americas, we are committed to ensuring our members have access to the best care, no matter where they are.

As part of the APRIL Group, an insurance specialist with 3,000 staff members in 20 countries, we are dedicated to simplifying insurance and delivering exceptional customer experiences. To sustain the company's growth and expand our services, we are currently looking for an Administrative Officer.

Your main responsibilities will include:

• Coordinate between clients, producers, and the insurer for one product (handle general enquiries, send policy documents, manage renewals, request missing documents from clients/providers).
• Collaborate with cross-functional teams including the internal medical team, accounting and sales teams.
• Manage incoming documents/ invoices (emails and mail), scan documents and input data in the system on time.
• Manage the invoices and the relationship with APRIL partners (healthcare providers, local Agents, etc.) and update APRIL partners on the processing of their invoices.
• Handle payment reports and check the inbound and outbound information. Keep track of payments paid to both clients and providers.
• Be on alert for fraud and the compliance of medical documents as part of the management delegation.
• Be alert to the international healthcare costs to preserve the overall technical result of contracts (cost containment).
• Contribute to common objectives (deadline, reliability) and continuous improvement within the service.
• Participate in the team's various projects and assist with other administrative or special projects.

Your profile:

• Bachelor’s degree.
• Good in both written and spoken English (French language skill is a plus).
• Having experience as administrative support preferably in an international company would be a plus.
• Detail-oriented, well organized, and reliable.
• Flexibility, adaptability, and a good mindset are key for this role.
• Knowledge of Computer PC, MS-office, Internet, E-mail.

What we offer:

• You will be trained and coached to become proficient in a sought-after profession.
• You will integrate into a dynamic and committed team of young professionals.
• You will be offered development and career opportunities in a fast-growing tech-driven company.