Training Manager

About the Role

As a Training Manager, you will be responsible for developing and executing the training strategy for the market, while leading the training and fashion styling team. You will ensure an exceptional client experience that aligns with DIOR's high standards and deliver training and coaching initiatives that support business growth and enhance productivity. You will also foster the development of retail team soft skills.

Responsibilities

• Lead the training team and collaborate with the Country Manager, boutique leaders and the retail team to formulate and execute effective training programs.
• Build and monitor a training action plan tailored to the specific training needs of the market and develop an annual training plan with long- and mid-term vision.
• Work closely with the Regional Team to align on training strategies and contribute to the creation or revision of training programs and materials.
• Propose and manage the training budget in alignment with company guidelines; determine annual budgets with HR, review and revise allocations, audit and maintain training resources, and manage training-related expenses.
• Deliver corporate retail training and development activities, ensuring objectives are met and effectiveness is evaluated.
• Spend a minimum of 50% of time in boutiques coaching the team on performance, selling & service techniques, and brand knowledge.
• Host seasonal collection trainings with merchandising, ensuring 100% of the retail team is trained on inspirations and collection strategy each season.
• Organise and conduct company inductions (Esprit Dior) for office and retail staff; manage induction in liaison with HR, Retail Operations and Boutique Management and ensure all induction formalities are completed prior to start.
• Organise, deliver and monitor various training initiatives through blended learning experiences.
• Analyse training data, including DIOR(K)NOW, DIOR(CX) and TRAINING TRACKER, to assess the impact and effectiveness of training programs.
• Monitor and follow up with boutique managers on new joiners’ performance, provide ongoing coaching, and foster development of retail team soft skills to enhance performance and customer service.
• Ensure consistent delivery of the Dior Experience and service excellence on the sales floor and support/manage the training and fashion styling team to ensure high performance.

Qualifications

• Minimum 5 years of training delivery experience including management training, selling techniques training or customer service training.
• Good understanding of luxury fashion brands or the retail industry is an advantage.
• Presentation and interpersonal skills with the ability to influence and interact with different types of people.
• Excellent training and coaching skills; detail-oriented with ability to manage multiple tasks in a fast-paced environment and perform under pressure.
• Good command of English in both spoken and written.
• Proficient in computer skills and MS Office, especially MS PowerPoint.
• Self-motivated, proactive and passionate about the luxury fashion industry.