Opx Inventory (Damage/Expiry/Missing management)

About the Team

The Damage/Expiry/Missing (DEM) management operates under the Inventory & Asset team in Operations Excellence. This team is responsible for strategic planning, design, optimization, and execution of warehouse inventory (sellable and unsellable) management, storage layouts and stock balancing to maximize space utilization, improve operational efficiency, and enhance customer and staff experience.

Responsibilities

• Financial stewardship and budgetary control: manage the DEM compensation value to remain within the allocated budget, perform financial tracking, monthly reporting and align with senior management on projections.
• Predictive modeling: project potential costs associated with aging stock and high-risk categories, providing forecasts to commercial and operations teams to mitigate financial impact.
• SOP optimization: identify operational gaps and control standardized SOPs for handling physical stocks and system transactions to proactively reduce unsellable stock.
• Expiry lifecycle management: design and enforce FEFO (First-Expired, First-Out) protocols to minimize write-offs due to product expiration.
• PMO & strategic execution: act as the Project Management Office for all DEM-related initiatives, set clear targets for the operations team and manage timelines.
• Root cause attribution: conduct deep-dive investigations into DEM trends and build audit frameworks to distinguish between systemic sync errors, process non-compliance, and physical shrinkage.
• Cross-functional alignment: lead regular reviews with warehouse leads to calibrate operational performance against DEM KPIs and ensure a unified approach to inventory integrity.

Qualifications

• 1–5 years of experience in inventory control, loss prevention, or warehouse operations excellence; experience in large-scale warehouses or distribution centers is considered.
• Strong analytical skills: ability to transform raw inventory data into financial insights, utilizing Excel, SQL, or BI tools to track trends in damage and missing rates.
• Financial literacy: strong understanding of budget management and cost-projection logic, with the ability to justify operational spend against loss-prevention ROI.
• Problem-solving mindset: proven ability to deconstruct high shrinkage rates into actionable root causes and structural process improvements.
• Project management capability: experience leading cross-functional projects (PMO), managing milestones, and holding operational stakeholders accountable to performance targets.
• Familiarity with WMS (Warehouse Management Systems) and understanding of how systemic inventory transactions impact physical stock accuracy.
• Excellent communication skills to align with both ground warehouse staff and executive management on sensitive financial and operational KPIs.
• Proficient in English: strong verbal and written communication skills for documenting SOPs and reporting performance to regional stakeholders.