CBS Operations Lead - Samut Prakan (SPX Express)

About the Role

• Monitor and manage operations of CBS, mCBS, and operations of High Value Lane (HVL).
• Report a summary of data, operational concerns, and proposed improvement procedures to supervisors and other relevant parties.
• Works with internal and external functions to properly handle pushed-out parcels.
• Follow up and clear pending parcel status within the system to maintain the predetermined period.
• Manage overall problems occur; responsible for the cross-communication between shifts and departments.
• Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume.
• Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
• Perform any other duties assigned by supervisors or managers.

Qualifications

• Bachelor’s Degree or higher in Logistic management, supply chain, business administration or any related field.
• At least 1-3 years of working experience for Warehouse or Transport management (e-commerce is highly preferred).
• Able to work with sorting machines and conveyors.
• Able to communicate in English both written and spoken.
• Possess problem-solving, multitasking, prioritizing, and conflict management skills.
• Ability to work under deadlines, tight timeline and extra-long working hours during campaign.
• Good interpersonal, communication and negotiation skills.
• Proven working experience in leadership role and team management.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Able to work on shift and day-off when required (mostly afternoon and night shift), and extra long working hours during campaign.