Senior DevOps/ Site Reliability Engineer (AWS/GCP)

About Us:

At Gradion, we are the strategic partner for ambitious businesses, helping them achieve breakthrough growth through Digital Innovation and Deep Tech. With a global vision and an AI-first approach, we enable clients to reshape strategies, optimize systems, and adopt cutting-edge technologies to create sustainable value. From AI and data to cybersecurity, robotics, and large-scale enterprise platforms, Gradion designs practical solutions that lay the foundation for the next generation of billion-dollar companies.

About the Role

Gradion is expanding its SRE team for the a client with a long-term managed services. You will be part of a global, follow-the-sun SRE function, responsible for platform stability, cloud infrastructure, and incident response. This role suits engineers who are technically solid, self-directed, and comfortable operating in a fast-moving, internationally distributed environment. You will go through a structured onboarding alongside an internal SRE team before taking on independent operational responsibility.

What You Will Do

• Own platform availability: monitor, triage, and resolve incidents within defined SLA windows
• Manage cloud infrastructure on AWS and/or GCP - provisioning, scaling, and day-to-day operations
• Maintain and improve CI/CD pipelines and GitOps workflows
• Operate observability systems: monitoring, logging, and alerting at production scale
• Participate in on-call rotation as part of the global follow-the-sun coverage model
• Configure, deploy, and manage AI tooling and MCP servers in production environments
• Contribute to infrastructure automation, scripting, and internal tooling
• Write clear post-incident reviews and contribute to the monthly operational report
• Collaborate closely with engineering teams across multiple time zones

What You Bring

• 4+ years in a DevOps / SRE / Platform Engineering role within an international team
• Solid Kubernetes knowledge - cluster operations, troubleshooting, and configuration
• Hands-on cloud experience with AWS and/or GCP
• Good understanding of networking fundamentals - DNS, load balancing, firewalls, VPC
• Scripting and automation skills (Python, Bash, or similar)
• Experience with CI/CD tools and GitOps-based delivery
• Working knowledge of monitoring and observability systems (Prometheus, ELK, or equivalent)
• Good English - daily communication with European stakeholders is a core requirement
• Self-directed and proactive - you ask the right questions and drive issues to resolution without waiting to be told

Nice to Have

• Experience configuring and managing MCP servers and AI tooling in production
• Exposure to AI enablement workflows or LLM infrastructure
• Background supporting eCommerce or SaaS platforms
• Familiarity with the Frontastic / commercetools Frontend ecosystem

Why you’ll love working here?

• Join Vietnam’s Best IT Company - Gradion Vietnam (formerly NFQ Vietnam) was recognized by ITViec for 8 consecutive years, including 2 successive years as the Winner. Work with some of the best minds in the industry and be part of a company that’s redefining how businesses scale through technology.
• Career Growth & Leadership Development - Work closely with our leadership team, gain mentorship from experienced executives, and have direct exposure to high-level strategic decisions. Your growth is limitless, as long as you’re ready to step up, opportunities will always be there for you.
• AI-First Engineering & Strategic Consulting - Our engineering culture integrates AI as a core driver of design, development, and optimization - not an add-on. As a forward-thinking consultancy, we go beyond traditional engineering, combining technical excellence with a strategic mindset to deliver transformative solutions for ambitious businesses.
• Competitive Compensation - We believe great talent deserves great rewards. Expect an attractive salary, performance-based bonuses, and a benefits package that reflects your impact. We value talent over salary budgets - exceptional contributions deserve exceptional rewards.
• And Many More Benefits to Explore! But most importantly, a healthy work-life balance and an environment where you can thrive professionally and personally. Including:

Benefits

• Performance bonus of up to 2 months’ salary.
• Performance review twice a year, so your growth is recognized and rewarded.
• Premium healthcare for you, plus an annual health check.
• 15 days of annual leave.
• Full salary during probation.
• Hybrid working for real flexibility.
• Monthly Happy Hour and Community Tech activities.
• Work on global projects as part of an innovation team that shapes ideas for the hi-tech world.
• Diverse training programs to keep you growing.