Customer Support Engineer

Job Description

• Perform machine installation setup, training, and machine commissioning on new machine.
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
• Responsible for scheduling and performing preventative maintenance.
• Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
• Responsible to prepare and submit progress service & maintenance report.
• Ensure all service is completed within standard procedure.
• To support After Market team in delivering sales contract and consumable target.
• To trained junior employees and provide support when necessary.
• To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

• At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
• Good interpersonal & communication skills.
• Have own transport and willing to travel domestic and overseas.
• Self-motivated, pro-active, analytical mind set and good problem-solving skill.
• Able to negotiate and commitment in meeting customer requirement schedules.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.