Customer Support Consultant (English & Thai speaking)
ประกาศจากแหล่งภายนอกคุณสมัครได้โดยตรง — เราจะพาคุณไปยังหน้าสมัครงานของบริษัท ไม่ต้องสมัครสมาชิก ไม่มีคนกลาง ไม่ต้องล็อกอิน ThaiJobz
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Join Pinewood.AI as a Customer Support Consultant, providing remote support to dealership clients across Thailand and the region, resolving system issues, and contributing to our knowledge base.
รายละเอียดงาน
About the Company
Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions, more easily.
What to Expect
- Deliver high-quality support to dealership customers via phone, email, and calls.
- Diagnose and resolve system issues in a timely, professional, and customer-centric manner.
- Log, monitor, and manage support tickets through to resolution, escalating when necessary.
- Maintain and continuously build Pinewood’s internal knowledge base to aid future support.
- Provide feedback to internal teams regarding recurring issues and system improvements.
- Assist and mentor new team members as expertise grows.
- Primarily remote role; occasional onsite customer support may be required but is rare.
- Work within a customer working time. Occasional weekend and bank holiday support on a rolling pattern.
You will need
- To be fluent in both Thai and English for effective communication across regions.
- At least 1 year of experience in a customer support/helpdesk environment, ideally within SaaS, IT, or automotive sectors.
- Strong troubleshooting and diagnostic skills.
- Experience working in a dealership environment or with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle) is a major plus.
- Strong time management and the ability to prioritize a dynamic workload.
- Attention to detail and a mindset geared towards continuous improvement.
- Level education or equivalent work experience; a degree in IT, Software, or Automotive-related fields is beneficial but not essential.
- A genuine interest in technology, automotive operations, and customer success.
Benefits
- Full on-the-job training and continuous learning opportunities.
- Flexible remote working environment.
- Competitive salary and career progression potential.
- Work with leading automotive technology shaping the future of dealerships.
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คุณสมบัติผู้สมัคร
- ประสบการณ์
- 1-2 ปี
- การศึกษา
- ไม่ระบุ