Customer Service Associate

What you’ll do

• Inquiry management (inbound and outbound)
• Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way
• Handle customer and driver complaints
• Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction
• Match supply and demand
• Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate
• Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

What we seek

• A go-getter, and problem solver mindset to proactively customize solution for each customer needs.
• Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and cooperate with different types of characters.
• Good written and verbal communication skills to communicate accurately within our customers.
• Ability to multi-task, prioritize, and manage time effectively.

What you’ll need

• Bachelor's degree or college experience preferred. Previous experience in customer support
• Willingness to work weekends, early mornings, late nights, and occasional holidays
• Positive, outgoing and customer-oriented
• Good team player and responsible
• Fluent in English & Thai
• Immediately available is highly preferred