IT End User Support Technician - Level 1 (Sathon, Bangkok)

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders. Be part of a company at the forefront of agriculture and construction that passionately innovates to drive customer efficiency and success.

About the Role

We are seeking a Junior IT End User Support Technician (1st Level) to deliver technical support and operational excellence across hardware, software, collaboration platforms, and IT services. The role acts as an escalation point for incidents, provides mentorship to other technicians, and partners with regional/global teams to ensure enterprise standards are met. The position requires strong technical expertise, proactive problem management, and the ability to support senior leadership with professionalism and discretion.

Responsibilities

• Provide first and second level support for hardware, software, telephony, mobile devices, MFA, and other IT services.
• Perform daily operational checks on meeting rooms, printers, desk phones, and other critical equipment.
• Manage IT assets and maintain accurate inventory records throughout the asset lifecycle.
• Coordinate with vendors for hardware repairs, software licensing, and service delivery; manage vendor relationships and coordinate cross-functional technical teams.
• Support and maintain local systems including basic data center tasks (hands and feet), desk phones, and Microsoft Office suite.
• Manage and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, MS Teams, Autopilot, MDM, and Intune.
• Troubleshoot user incidents, escalate to regional/global teams when required, and follow up until resolution; document support activities, incidents, and asset movements in ServiceNow.
• Support regulatory IT systems (purchase requests, invoicing, reporting, compliance tools) to ensure effective operation.
• Propose and support improvements in service efficiency and automation (e.g., Intune policies, reporting).
• Provide priority support to senior Directors and executives as needed and provide regional coverage/onsite support for both Sathorn and Bangna as required.
• Test and evaluate new technologies and contribute to global standardisation initiatives.
• Develop training material and participate in online and in-person training (e.g., Teams meetings, ServiceNow ticket logging, in-house application usage).
• Experience of supporting MS Dynamics 365 is a plus.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in IT end user support or desktop support roles.
• Strong knowledge of Windows OS, Microsoft 365 suite, and enterprise applications.
• Experience with ITSM tools and incident management workflows.
• Familiarity with IT asset management and inventory systems.
• Ability to troubleshoot hardware, software, and network-related issues and basic understanding of data center operations.
• Solid understanding of security controls (MFA, conditional access, endpoint protection) and identity management.
• Good interpersonal and communication skills, including basic conversational English; professional communication skills in Thai and business-level English.
• Experience supporting senior stakeholders in a multinational environment.

• Preferred Qualifications:
• Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation.