Head, Sales Enablement & Process Optimization TH

About the Company

With operations that span 15 different markets across the region, the opportunity to expand your experience, test your capabilities, and exhibit your resilience is ample. #teamCIMB is always keen to welcome the ones who are ready to make that very special difference – for themselves and the bank.

Responsibilities

• Drive strategic transformation initiatives, including process re-engineering, workflow automation, digitization, and system enhancements, to simplify sales journeys, improve sales effectiveness, and strengthen operational efficiency.
• Act as a strategic partner to the Head of Sales (both Bangkok and Provincial) and sales leadership teams, shaping the sales operating model and driving initiatives that improve productivity, customer experience, and business performance.
• Establish and maintain standardized sales support processes, service standards, and governance frameworks to ensure consistent execution across Bangkok and Provincial branches.
• Identify, resolve, and escalate operational issues impacting sales productivity; collaborate with branch teams, product units, and operations to remove process bottlenecks.
• Drive continuous process optimization to improve both external customer and internal relationship manager’s experience, reduce turnaround time, and ensure operational compliance.
• Effectively plan, monitor, manage and control budget utilization for sales initiatives, sales campaigns, and training programs.