Tencent Cloud Senior Industry Product Operations Manager — Risk Control & Anti-Fraud (Thailand)

About the Company

Business Unit Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

About the Role

We are looking for a (Senior) Industry Product Operations Manager with solid experience in risk control, anti-fraud, business security, and financial risk management, as well as strong commercialisation capabilities and bilingual communication skills in native language and English. This role will be responsible for supporting the commercialisation and solution delivery of Tencent Cloud Risk Control Solution, TCRS, in overseas markets and serving as a bridge between product, sales, solution, delivery, and client teams.

Responsibilities

• Drive overseas commercialisation of TCRS: lead solution design and commercial landing in overseas markets covering risk control, anti-fraud, and financial risk management; develop industry-specific solutions for fintech, digital banking, consumer finance, payments, e-commerce, gaming, content platforms, and social networking; translate TCRS capabilities (device risk, account security, transaction risk control, payment risk control, credit risk control, rule engines, model scoring) into clear business value.
• Support the end-to-end overseas sales process: assist sales, business development, and channel teams in requirement discovery, solution design, technical engagement, product demonstration, POC execution, and pricing support; independently conduct product introductions, solution walkthroughs, technical Q&A, and value presentations in native language and English; drive opportunities from requirement to POC, quotation, and contract signing.
• Design anti-fraud and business security solutions: analyse client risk issues and design solutions across scenarios such as registration, login, marketing, transactions, payments, and account security; address fake registration, account theft, marketing abuse, promotion abuse, card-not-present fraud, chargebacks, account takeover, and organised fraud by combining device risk, behavioural risk, IP risk, account risk, relationship networks, rules, and machine learning models.
• Support financial risk management solutions: design pre-loan, in-loan, and post-loan risk management for digital banks, consumer finance, cash loan providers, BNPL platforms, payment institutions, and e-wallets; cover identity verification, application fraud detection, credit assessment, credit approval, limit management, transaction monitoring, post-loan early warning, and collection segmentation; support POC test design, performance evaluation, strategy optimisation, and business value assessment.
• Drive product requirement closure: collect overseas client requirements related to anti-fraud, payment risk control, credit risk management, and compliance risk management; translate them into product requirements and implementation roadmaps; work closely with product, R&D, algorithm, data, delivery, and sales teams; consolidate project experience into standardised industry solutions, case studies, POC templates, and sales enablement tools.
• Sales enablement and market insights: deliver product and industry training, create product introductions, industry solution decks, client case studies, FAQs, competitor analysis, and deployment documentation; track overseas trends in risk control, anti-fraud, fintech, and compliance to support the overseas GTM strategy of TCRS.

Qualifications

• Bachelor’s degree or above.
• Minimum 5 years of experience in internet risk control, anti-fraud, business security, fintech risk management, payment risk control, credit risk management, or related fields.
• Excellent bilingual communication skills in native language and English for client communication, solution presentations, business discussions, document drafting, and cross-border team collaboration.
• Mandarin speaking skill is a plus.
• Strong client-facing communication skills and business understanding.

Skills

• Knowledge of risk control, anti-fraud, business security, and financial risk management.
• Solution packaging, POC execution, performance evaluation, and pricing support.
• Cross-functional collaboration with product, R&D, algorithm, data, delivery, and sales teams; sales enablement and market insight delivery.

Additional Information