Operations Lead

About Us

Aonic is an end-to-end drone solutions company. We began by providing drone services and has since evolved into a comprehensive solutions provider - creating our own drones, supplying major brands like DJI, and now expanding into distributing smart home products.
With expertise across B2B and B2C segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy and lifestyle.
At Aonic, our mission is to empower businesses and end users with innovative ecosystems that drive efficient living through smart technology.

About the Role

Operations Lead will support the operations team in driving smooth, efficient, and high-quality operations across Aonic’s retail store and branches in Thailand. This role ensures that daily activities run like a well-tuned drone: steady, reliable, and ready for takeoff.

Key Responsibilities

• Oversee the operations of the retail store of Aonic.
• Managing the day-to-day operations of the retail store, including scheduling staff, setting and achieving sales goals, maintaining inventory levels, and providing exceptional customer service to all patrons.
• Developing and implementing sales strategies to increase revenue and profitability of retail stores.
• Recruiting, training, and supervising retail staff, ensuring that they are knowledgeable about products, services, and company policies.
• Maintaining accurate records of inventory, sales, and expenses, and using this data to create reports that inform decision-making.
• Collaborating with ice rink management to ensure that the retail store is aligned with the facility's overall goals and objectives.
• Conduct regular inspections of the retail store to ensure that it is clean, organized, and visually appealing.
• Handling customer complaints and resolving any issues that arise in a timely and professional manner.
• Staying up to date on industry trends and best practices in retail management and using this knowledge to continuously improve the retail store's operations.
• Ensuring compliance with all applicable laws and regulations related to retail operations.
• Establish strategic direction for merchandising and procurement, focusing on creating cost-effective and ensuring stock availability to meet business goals.
• Drive continuous improvement in merchandising and procurement operations by refining logistics workflows, strengthening vendor relationships, and optimizing inventory management to ensure smooth operations.

About You

• Proven experience of 5+ years in an operations leadership role, preferably within a middle to large-scale distribution or retail environment.
• Strong background in managing branch operations, logistics, inventory control, and process improvement.
• Experience in managing and leading a team of diverse functional areas including stock, maintenance, and merchandising teams.
• Knowledge of drone products and experience within the technology or electronics industry is highly advantageous.
• Excellent leadership, communication, and interpersonal skills with the ability to inspire and manage a team effectively.
• Strong analytical skills with the ability to assess operational performance and implement effective solutions.
• Able to work under pressure, prioritize tasks, and manage multiple operations simultaneously.
• Able to work under pressure, prioritize tasks, and manage multiple operations simultaneously.