Client Support Specialist - Nonthaburi, Thailand

About the Role

Supports client 24x7 SOC operation, rotation shift.

Responsibilities

• Monitors, receives and interprets signals received on the access control system (to include duress signals, intrusion alarm signals, etc.)
• Monitors and review video surveillance feeds and alerts, and acknowledges the alarms in the system, where applicable
• Controls access to areas through the use of electronic and mechanical access control
• Establishes exact coordinates and plots incident scene activities through the use of refined grid maps
• Performs emergency dispatch, crisis intervention and provides pre-arrival instructions for emergency, medical, security incident, and other events as reported
• Initiates site-wide emergency and routine notifications via public announcement system
• Documents responses through prescribed email notification to MMP security management
• Generates daily door alarm reports (door forced open, door held open, break glass instances, etc.) and monitors for root cause and remediation
• Logs shift activity and other administrative functions as assigned

Qualifications

• Ability to operate a computer keyboard and to read and understand a variety of written materials such as directives, policies, and procedures.
• Ability to handle multiple priorities / tasks efficiently with interruptions.
• Possess strong organizational skills, high level of accuracy, and attention to detail with excellent memory retention.
• Ability to listen and understand directions, information and ideas presented verbally and in writing.
• Ability to handle a variety of customer service issues with tact and diplomacy in a confidential manner and verbally solicit and obtain relevant information through radio and telephone communications.
• Ability to deal effectively with a variety of individuals under highly stressful situations and perform various tasks simultaneously.
• Ability to fluently speak, read and write in local language(s) and English to the extent of giving and understanding written orders, verbal instructions, and being capable of composing reports which convey complete and accurate information, as well as to read maps.
• Ability to communicate ideas effectively, including the preparation of reports and logs.
• Desired experience: public or private sector security organization (preferably in similar SOC environment); law enforcement dispatch; emergency services / emergency response / medical response / CPR / First Aid.

Additional Information

• Onsite, rotation shift, 24x7 SOC operation.
• Interested candidates may send updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.
• Only shortlisted candidates will be notified.