Software Delivery Manager

About the Company

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries, and employs more than 27,000 people in offices in 35 countries across the globe. SS&C GIDS Asset Services APAC is predominantly located in Melbourne, Sydney, Thailand and India. We are the largest provider of Transfer Agency services in the region, providing an Investor, Advisor, Fund Manager and Custodian end-to-end service offering. Our HiTrust platform is delivered to installed-software customers, SaaS clients, and our internal business process outsourcing (BPO) operations.

What is the opportunity?

We are looking for an experienced Software Delivery Manager to join our team within the HiTrust business of SS&C, responsible for our investment management and fund administration front ends, used primarily by investors and financial advisers.

This is a key role in enabling the successful execution of our strategy to become an industry-leading Fund Administration service in Thailand.

You will join a friendly and collaborative team that values mutual respect, continuous learning and a supportive, well-balanced working environment.

As Software Delivery Manager, you are accountable for the end-to-end delivery of the HiTrust product to our installed-software customers, SaaS clients and internal BPO operations. You will own delivery commitments – scope, timelines and quality – across your team, holding the client-facing and business conversations that go with them, including the difficult ones when priorities compete, or something is at risk. This is a non-technical role: you lead delivery through strong management and coordination rather than hands-on engineering, and you lead your delivery team without direct line-management responsibility, working through trust, clear communication and a collaborative approach.

Agile delivery is at the heart of the role. You will facilitate the team's Scrum process end to end and own the Jira delivery workflow, while also carrying the wider delivery-management responsibilities that come with a regulated financial services environment – delivery and capacity planning, release governance, effort reporting, risk management, and regular progress reporting to project managers and senior stakeholders.

AI is central to how we work. You will bring AI tooling into your day-to-day delivery management – using it to plan, forecast, report and reduce waste – and you will encourage and support the adoption of AI across the team to help improve productivity, quality and delivery pace.

Who you'll work with

You will work closely with Software Engineers, Business Analysts, QA Engineers, Solution Architects and Product Managers within your team, and with Project Managers, BPO operations, senior business stakeholders and clients across the wider organisation. You will collaborate with your peers and your manager to continuously improve delivery practices, and – as SS&C is a global company – you will regularly work with colleagues across different time zones.

Key accountabilities

• Own end-to-end delivery – take accountability for delivering the HiTrust product to installed-software customers, SaaS clients and internal BPO, meeting committed scope, timelines and quality.
• Manage client and stakeholder delivery – lead delivery-related conversations with clients and business stakeholders, including the difficult ones when priorities compete, or delivery is at risk.
• Report on delivery progress – provide clear, regular reporting on delivery status, risks and forecasts to Project Managers and senior stakeholders.
• Own the Scrum process and Jira workflow – facilitate the team's Scrum practice end to end and manage the Jira delivery process to keep work visible, accurate and on track.
• Plan capacity and delivery – plan and manage team capacity and delivery across sprints and releases to meet commitments across multiple client types.
• Ensure accurate effort reporting – oversee timesheet discipline and the correct classification of effort to client-funded or capex projects.
• Support release governance – participate in release governance (including as a CAB member) and uphold audit, regulatory and compliance requirements in delivery.
• Manage delivery risk – identify delivery risks early and work with the team to shape and carry out mitigation plans.
• Promote AI-powered delivery – bring AI tooling into your delivery practice and encourage its adoption across the team to help improve productivity, quality and pace.