Client Service (Cash Management)

Role purpose

You’ll manage (directly or indirectly) a portfolio of Global Payments Solutions clients, owning the day-to-day service experience and acting as the primary coordinator for Accounts Payable, Accounts Receivable, channels and liquidity-related queries. You’ll work with internal product, operations, technology and relationship teams to resolve issues quickly, improve client outcomes and identify opportunities to deepen relationships.

What you’ll do

• Own client satisfaction for a portfolio of Financial Institutions, Multinational Corporates and Local Corporates, building strong relationships with Treasury, Finance, Treasury Operations and IT stakeholders.
• Drive end-to-end query and issue management, ensuring timely resolution, clear communication and effective escalation where needed.
• Monitor transactional activity and service performance, identifying trends, risks and opportunities to improve client experience and reduce repeat issues.
• Lead regular client service reviews, providing insights and recommendations to optimise cash management usage (e.g., channels, reporting, payment flows, liquidity solutions).
• Coordinate delivery of client initiatives and projects (local, regional or global), partnering with implementation, product and technology teams.
• Retain and grow portfolio revenues by identifying opportunities, supporting solutioning and partnering with Sales/Relationship Managers to deliver commercial outcomes.
• Maintain accurate client profiles, service plans and interaction records in relevant systems to support consistent coverage and governance.

What you’ll bring (essential)

• Strong knowledge of cash management / transaction banking products and services (local and/or global).
• Proven ability to understand client needs and translate them into practical solutions and service actions.
• Commercial awareness and sound judgement around operational, regulatory and relationship risk.
• Excellent communication skills (written and verbal), with the ability to simplify complex product/technical topics for different audiences.
• Strong stakeholder management skills and confidence working in a matrix environment across product, operations, technology and coverage teams.
• Strong planning and prioritisation skills; comfortable managing multiple time-sensitive items in a fast-paced environment.
• Analytical mindset with attention to detail and a focus on continuous improvement.

Desirables

• Experience working with multinational or regional treasury structures and global cash management set-ups
• Awareness of competitor cash management offerings and market practices
• Familiarity with payment file formats and host-to-host connectivity (e.g., ISO 20022 pain.001, XML variants) and the ability to engage with client IT teams on implementation topics
• Coding / programming language (e.g. Python, HTML, Java) and interest in technology/digital transformation in payments and cash management