Retail Sales & Operations Manager

About the Role

🛍️ Retail Operations & Commercial Performance — Drive day-to-day retail operations to maximize sales, productivity, and profitability and act as a Brand Ambassador across all retail touchpoints.

Responsibilities

• Drive day-to-day retail operations to maximize sales, productivity, and profitability
• Monitor and optimize sales conversion and store performance metrics
• Set, track, and analyze KPIs including sales targets, CRM, and productivity
• Identify performance gaps and implement corrective action plans
• Ensure consistent execution of TUMI’s luxury brand standards (VM, grooming, service)
• Partner with Finance, HR, Marketing, Logistics, and IT to streamline operations and support business efficiency
• Work with merchandising teams on stock planning, forecasting, and replenishment to ensure optimal stock levels across all locations
• Lead recruitment, onboarding, and ongoing performance management; coach and develop store teams to exceed business targets
• Optimize manpower allocation and roster planning; control labor cost while ensuring operational coverage
• Build strong relationships with landlords and department stores; identify and execute new store opportunities and activations
• Inspire and motivate teams through strong leadership and incentives to drive a high-performance and collaborative culture