Customer Advisor (Electronic CS)

About the Company

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Starting Date: Immediate Joiners!
Worklocation: Bhiraj Tower, Bangma

Responsibilities

• Handle outbound customer calls related to post-sale inquiries, concerns, and requests.
• Respond to customer emails promptly and professionally, ensuring clear and accurate communication.
• Address and resolve customer issues, complaints, and product/service concerns effectively.
• Provide detailed information on product/service usage, troubleshooting steps, and warranty policies.
• Maintain comprehensive knowledge of products/services and company policies to provide accurate information and support.
• Stay updated on new product features, changes, and promotions.

Qualifications

• Bachelor's degree (completed graduation certificate).
• Fluent in Thai & English; English proficiency: B2 (speak, read, write).
• New graduates are welcome.
• Work Location: Onsite 100%.

Working Hour

• 3 shifts (9.00 – 18.00, 10.00 – 19.00, 12.00 – 21.00).
• Shifts will be announced 2 weeks or 1 month in advance.
• 2 days off (can be split in some cases).
• 1-month training.

Benefits

• Performance Incentive.
• Social Security (Health) and Group Insurance (Health).
• Annual Increment (as per company policy).
• Leave Entitlement (AL, SL, BL, etc.).
• Entertainment Events (year-round) and Yearly Health Check-up (as per company policy).
• Special Rewards & Points to redeem vouchers, gifts, etc.