Accounting Officer - AP/AR

About the Role

The Cluster AR & IA is responsible for managing Accounts Receivable (AR) and performing Income Audit (IA) functions for multiple hotels within the cluster. This role ensures accuracy in revenue reporting, timely invoicing and collections, and compliance with internal controls, policies, and financial regulations.

Responsibilities

• Daily revenue audit: audit daily revenue figures, supporting reports and vouchers from all hotel outlets; review and verify the daily General Cashier’s Report for accuracy and completeness; ensure all revenue transactions are captured and reported accurately and in a timely manner; audit daily food & beverage reports and verify complimentary rooms and related revenue are properly authorized and posted.
• Reconciliation and reporting: reconcile credit card charges between terminals and POS systems daily; prepare and distribute daily and monthly revenue and settlement reconciliation reports; balance subsidiary AR ledgers with control accounts monthly; prepare aged trial balances including team member accounts; generate AR/IA reports and assist month-end closing.
• Invoicing and documentation: prepare and send invoices to clients with required documentation; verify accuracy of charges to guest, corporate and internal accounts; adjust daily credit card payments in PMS and POS systems; ensure invoices are reviewed and approved by relevant department heads.
• Compliance and verification: ensure gifts, complimentary items and entertainment vouchers are properly authorized and controlled per policy; review entertainment dockets and officers’ checks for required details and signatures; maintain internal controls and ensure compliance with financial policies, procedures and statutory requirements; assist with internal and external audits.
• Discrepancy management: review Room Rate and Room Status Discrepancy Reports and report exceptions; record cashier overages/shortages and follow up with departments; investigate and follow up on discrepancies, incomplete transactions or missing documentation.
• Customer and employee support: respond to inquiries from guests, travel agents, creditors and team members regarding AR matters; follow up on outstanding commission inquiries and handle employee ledger transactions including steward sales and payroll deductions.
• Documentation and filing: print, audit and file Front Office and Outlet reports in chronological order; maintain organized filing systems for income audit and accounts receivable records; ensure timely and accurate data entry into general ledger and related systems.

Qualifications

• Experience in accounts receivable management, preferably within the hospitality industry.
• Knowledge of accounting principles, standards and regulations.
• Excellent communication and interpersonal skills with ability to manage relationships with owners, stakeholders and team members.
• Proficiency in English and Vietnamese.

About Us

At Hilton, we deliver exceptional guest experiences and build an exceptional workplace for Team Members. As a global leader in hospitality with multiple world-class brands, we are committed to supporting employees' career growth and maintaining an award-winning culture.