Customer Care Manager FOOD

About the Company

We are a leading global provider of processing and packaging technology. We develop and produce intelligent total solutions for the pharmaceutical and food industries in over 15 countries. Together with you and more than 5,800 colleagues, we want to turn our ideas and visions into intelligent and sustainable machines and services that make life easier for people all over the world. Originating from Germany, we draw on 160 years of experience with a global presence of more than 30 locations.

Syntegon Technology (Thailand) Co., Ltd. located in Bangkok is the regional Service-HUB, approximately 50 colleagues (Sales, Technical Support and Admin) are devoted to supporting our customers in SEA, Korea, Taiwan, Pakistan and Australia/New Zealand.

Responsibilities

• Lead, motivate and develop the Customer Care Specialist team; set targets, evaluate and improve team performance.
• Manage own responsible countries' operations and act as customer interface for spare part inquiries and support.
• Co-operate with service sales managers, field service engineers and manufacturing sites on quotations and delivery.
• Handle spare part processes, modernization orders and FS offer processes, and cover returns, repairs, credit and debit notes.
• Process customer inquiries, quotes and orders from entry to dispatch in SAP.
• Follow up open quotes, inquiries and payments; monitor status and control schedules to meet timelines.
• Support parts identification with technical teams and work with purchasing and factory to determine prices and delivery times.
• Handle customer complaints to ensure satisfactory resolution and maintain correct master data and customer information across departments.

Qualifications

• Minimum 3–5 years' experience in customer service (spare parts sales) in a regional role and managing a team.
• Good experience with ERP systems (SAP preferred) and MS Office, strong Excel skills.
• Very good English (spoken and written) and excellent Thai communication; other languages an advantage.
• Detail-oriented with excellent problem-solving skills and strong customer orientation.
• Strong communication and organizational skills; able to handle multiple tasks and work independently as well as in a team.