Customer Service Representative (Phone and Email Support)

About the Role

Customer Support Specialist (Phone and Email Support) for US-based eCommerce customers at US Commerce Group. This role handles phone and email support, communicates in English, and follows US business time zones. The position is full-time and fully remote.

Responsibilities

• Handle inbound and outbound customer inquiries and support tickets via email and phone
• Troubleshoot issues and walk customers through clear resolutions
• Escalate technical cases to the right team and follow through to closure
• Document interactions and outcomes accurately
• Keep response times tight and quality consistent

Qualifications

• Strong written and verbal English proficiency
• Excellent communication skills; proactive, service-first mindset and patience under pressure
• Comfortable multitasking across tools and tickets; high level of problem-solving, organizational skills, and attention to detail
• Reliable home internet and a quiet workspace for phone calls
• Working hours follow US business time zones; specific shift to be discussed in interview

Nice to have

• Prior customer support, sales, or call center experience
• Familiarity with CRM/helpdesk tools (Zendesk, Freshdesk, Intercom, etc.)
• eCommerce background or experience with Checkout Champ

Benefits

• Full-time, fully remote
• 30,000 THB/month
• Growth opportunities for strong performers

Additional Information

Apply through LinkedIn with your CV.