Application Service Manager - AAA

ROLE PROFILE

The Application Service Management function resides within the Technology CIO Pillars. It provides operational end-to-end service ownership and support, and plays a key role in incident, problem and change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. The Service Manager focuses on the customer experience, ensuring that providers and capabilities meet agreed levels. The Service Manager also champions a culture of continuous service improvement.

What you'll be doing

• Own the end-to-end Site Reliability Engineering function, ensuring reliable, scalable, and secure operation of critical enterprise applications and platforms.
• Lead, mentor, and develop a high-performing SRE team, fostering accountability, operational excellence, and continuous improvement.
• Demonstrate strong proficiency in Incident Management, Problem Management, Change Management, and ITSM best practices.
• Drive effective incident response, root-cause analysis, post-incident reviews, and preventive actions to reduce recurrence and improve service resilience.
• Supervise change planning and execution, ensuring production changes are well-governed, risk-assessed, communicated, and delivered with minimal business impact.
• Define, monitor, and report on service health metrics including SLA, KPI, availability, performance, incident trends, and operational risk indicators.
• Partner effectively with engineering, product, infrastructure, security, support, and business stakeholders to deliver a seamless and transparent service experience.
• Apply strong risk assessment, prioritization, and conflict-resolution skills to drive consensus and make sound decisions in high-pressure situations.
• Bring a solid technical understanding of large-scale enterprise applications, cloud or infrastructure operations, monitoring, resiliency, and production support practices.

What you'll get in return

At LSEG, we invest in excellence. You’ll be part of a high-performing team where your expertise is valued and your impact is visible. We offer:

• Competitive compensation with performance-based rewards.
• A flexible hybrid work model that supports work-life balance.
• Access to cutting-edge tools and infrastructure to do your best work.
• Opportunities for continuous learning, including certifications, conferences, and internal mobility.
• A collaborative culture that values technical mastery, ownership, and innovation.
• The chance to work on a globally critical system that powers secure financial transactions across markets.