Global Service Supporter

About the Company

Veralto launched in October 2023 as a global leader in essential technologies focused on creating an enduring positive impact. The Water Quality (WQ) Platform is part of the Environmental & Applied Solutions segment and provides instrumentation and disinfection systems for ultra-pure, potable, wastewater, groundwater, and ocean water. WQ Asia has sales offices across India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.

About the Role

Global Service Supporter: act as a key technical expert supporting regional service teams across Asia to handle complex product issues, collaborate with global engineering teams, and drive faster problem resolution to ensure excellent customer support.

Responsibilities

• Deliver advanced technical support for escalated issues from regional support teams.
• Troubleshoot and resolve complex technical challenges related to company products and services.
• Collaborate with engineering, product management, and customer service teams to drive resolution of customer issues.
• Document technical solutions and share best practices to enhance knowledge transfer across support teams.
• Oversee and optimize the Global Service Support process to ensure timely and effective case resolution.
• Contribute to development and refinement of support procedures to improve operational efficiency and customer satisfaction.
• Stay current with product updates, service offerings, and industry developments.
• Mentor and support regional support teams to strengthen their technical capabilities and service delivery.
• Participate in an on-call rotation and provide support outside standard business hours as required; occasional travel for training or cross-site collaboration may be required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field such as Electrical / Electronics Engineering / Instrumentation & Control.
• Minimum of 5 years of experience in technical support or a similar role.
• Solid understanding of the company’s products, services, and underlying technologies.
• Experience with support ticketing systems and customer relationship management (CRM) tools.
• Strong analytical and problem-solving skills with a solution-oriented mindset.
• Excellent verbal and written communication skills; professional fluency in both Thai and English (written and spoken) is required.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Flexibility to work varied hours and participate in an on-call rotation as required.

Preferred Qualifications

• Experience working in a global technical support environment.
• Familiarity with industry-standard support methodologies and best practices.
• Relevant certifications in applicable technologies or products.

What We Offer

• Opportunity to play an integral part in shaping the OpCo and the platform’s business in Asia.
• Work in a team focused on continuous improvement, wellness, and open communication.
• Diversity & inclusion is a core company priority; Veralto is an equal opportunity employer.

Additional Information

• Onsite, full-time role based in the Asia region.
• Participation in an on-call rotation and occasional travel may be required.