Operation Specialist

About the Company

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services. We have more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

Responsibilities

• Manage daily hotel supply-side operations and ensure core KPIs are achieved.
• Analyze regional market data to identify issues and opportunities, propose solutions, and drive execution independently.
• Localize operational plans from central operations for SEA markets and provide timely feedback and insights on outcomes.
• Lead or participate in cross-functional projects (supply quality improvement, partner enablement, process optimization) and ensure end-to-end delivery.
• Collaborate with central operations, product, and business development teams as an operations-side point of contact.
• Translate regional operational insights into actionable recommendations for product optimization and strategic initiatives.
• Build and continuously improve SOPs and workflows tailored to the SEA market to enhance efficiency and standardization.
• Prepare for future Site Leader responsibilities by developing site-level management thinking, stakeholder influence, and cross-team coordination.
• Independently lead complex operational initiatives and proactively resolve operational bottlenecks, system gaps, or partner challenges.

Qualifications

• Bachelor’s degree or above; hospitality, tourism, business, or related field preferred.
• 3+ years of operations experience in OTA, hotel group, or online travel platforms.
• Experience driving cross-functional projects or operational initiatives; people management experience optional but a plus.
• Strong ownership and commitment to task closure.
• Adaptable to multicultural and fast-changing environments.

Benefits

• Opportunities for rapid career growth and global mobility, including internal transfers and job rotation programs.
• Learning and development opportunities in leadership, soft skills, and professional expertise.
• Flexible work arrangements and an open, inclusive culture.
• Company-sponsored activities and events for holidays, birthdays, and team occasions.

Additional Information

Work arrangement: hybrid. Employment type: full-time.

Find out more job opportunities at https://careers.trip.com