Technical Services Specialist

About the team

Responsible for providing expert technical advice and support on BP/Castrol products, solutions and their applications, including the resolution of complex technical challenges. Deliver technical training and knowledge sharing for internal teams, technical service vendors and customers as required, helping to build technical capability and enhance overall customer satisfaction.

Act as a technical expert supporting the sales team across prospect and pipeline management, in line with the agreed technical offer framework for the market. Partner closely with account managers and sales executives to understand customer needs, identify technical and commercial opportunities, and develop compelling value propositions.

Key Tasks:

• Provide technical support and advice on Castrol products, applications, and solutions to customers, distributors, and sales teams.
• Support the resolution of customer technical issues and product performance concerns in a timely manner to ensure a positive customer experience.
• Coordinate and support product trials, field tests, and technical evaluations, including interpretation of laboratory and oil analysis results.
• Collect customer feedback, application insights, and market information to support customer retention, demand planning, and business growth opportunities.
• Work closely with Sales, Marketing, Supply Chain, and other internal stakeholders to ensure customer needs are effectively addressed.
• Deliver technical training and knowledge-sharing sessions to sales teams, customers, distributors, and business partners to strengthen product understanding and application capability.
• Monitor technical service performance and identify opportunities to improve customer satisfaction and operational effectiveness.
• Maintain up-to-date knowledge of industry trends, competitor products, and technical developments to provide relevant recommendations and support business growth.

Experience Required

• Experience in technical service, technical support, application engineering, lubrication, or related industrial sectors.
• Sound understanding of lubricant products, industrial applications, and customer operations.
• Experience working closely with customers, distributors, and sales teams to provide technical solutions and support.
• Exposure to product trials, technical evaluations, or troubleshooting activities is preferred.
• Experience in analyzing customer needs and market insights to support business growth is an advantage.