Ascent Graduate_Front Office

Job Location:

Anantara Lawana Koh Samui Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Description – Ascent Trainee (Front Office)

Support daily Front Office operations and ensure a high standard of guest service in accordance with Anantara brand standards.

Key Responsibilities:

• Assist with daily Front Office operations, including guest check-in, check-out, and guest services.
• Handle guest requests and assist in resolving complaints to ensure guest satisfaction.
• Coordinate with Housekeeping, Reservations, and other departments to ensure smooth operations.
• Maintain service quality in accordance with hotel policies and LQA standards.
• Support daily reports, administrative tasks, and operational activities.
• Participate in departmental training, job rotations, and leadership development activities.
• Develop operational knowledge, communication, problem-solving, and management skills.
• Perform other duties as assigned by management.