Key Account Management Associate, Grab For Business

About the Company

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About the Role

Grab for Business is the B2B team that helps to simplify business transportation and related services for companies across Southeast Asia. We engage with a wide network of companies across the region and want to ensure that Grab's business solutions contribute to the growth and success of all companies across the region.

This role is critical to ensuring smooth operations and seamless API integrations with our strategic partners. As the owner of end-to-end API integration management, you will maintain high service standards, support partner success, and drive smooth operation to sustain business continuity and strengthen partner relationships in support of Grab Thailand's growth plans.

Key Responsibilities

• Lead planning and execution with strategic partners to achieve and exceed GMV targets
• Oversee full API lifecycle management, including onboarding and activation of new partners
• Coordinate with internal and external engineering teams to ensure seamless system integration and performance
• Handle issue resolution, troubleshooting, and operational escalations to safeguard business continuity
• Manage COD reporting and collaborate with billing and invoicing teams to ensure accurate monthly invoicing
• Support and lead commercial discussions to grow business opportunities across existing partners
• Identify and onboard new potential partners to further grow the API business
• Develop and maintain long-term partnerships with key strategic accounts

Qualifications

• Bachelor's degree in Business, IT, Engineering, or a related field
• At least 1 year of experience in project operations, partner management, or API integration
• Experienced in stakeholder management and excellent communication skills
• Proficiency in Microsoft Office and Google Workspace tools (Docs, Slides, Sheets)
• Knowledge of API or technical integration processes is preferred

What We Offer

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex: create a benefits package that suits your needs
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements such as differentiated hours

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.