Operations Data Specialist, SPX Express (Ayutthaya)

About the Role

Operations Data Specialist supporting Shopee International Platform & Cross Border (SIP CB) liaison, daily volume reconciliation, FIFO control and continuous improvement for Sorting Center (SOC) and Regional Center (RC) operations.

Responsibilities

• Act as the primary point of contact for the Regional Shopee International Platform & Cross Border (SIP CB) team; participate in daily/weekly sync-ups in English to align on targets and operational constraints.
• Translate regional requirements into actionable local Standard of Process (SOP) for the Sorting Center (SOC) and Regional Center (RC) teams.
• Perform daily volume reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or "missing parcels."
• Develop and maintain tracking files (using Advanced Excel/SQL) to monitor the end-to-end journey of SIP parcels.
• Analyze discrepancies in "Pending" vs. "Shipped" status and drive root cause analysis for any aged backlog.
• Work closely with the SOC team to ensure SIP parcels follow strict FIFO (First-In, First-Out) logic and monitor SLA compliance for outbound parcels to meet regional cross-border standards.
• Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput; assist the Planning Manager in manpower modeling for SIP-heavy periods (e.g., Double Day campaigns).

Qualifications

• Able to be based at Wangnoi, Ayutthaya.
• Experience: 1–3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
• Language: Strong command of English (both written and verbal) is mandatory for effective coordination with regional teams.
• Data Skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, Complex Formulas); experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
• Analytical Thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
• Communication: Humble yet assertive communication style; able to collaborate effectively with both frontline staff and regional stakeholders.